Frequently Asked Qustions
If you have questions, this is a great place to start. You can search our FAQs below, or our team is always here to help.
Website & Accounts
Why can't I activate my account?
Why can't I activate my account?
We have improved the security of our accounts which means logging in operates a little differently. Please attempt to activate your account using your email address and entering the automated one-time-pin. If you are unsuccessful, please contact customer service to resolve the problem.
How can I open an account with Modern Brands?
How can I open an account with Modern Brands?
Modern Brands Business Accounts
We offer business accounts for ABN holders.
- Receive 30 day payment terms
- Allow your team to buy directly from our website.
- Easily set up several locations and manage buyers assigned to each one.
Sign-up here for Modern Brands business account
How can I login to the website?
How can I login to the website?
To login, you will need your registered email address and a one time pin will be sent to your email.
Can I purchase as an end consumer?
Can I purchase as an end consumer?
No, currently we do not sell to consumers.
Orders & Delivery
How is delivery fee calculated?
How is delivery fee calculated?
Orders under $500 will incur a $29.90 freight fee (excluding GST)
How do I track my delivery
How do I track my delivery
You can track orders in multiple ways:
- We will email you once your order has been despatched, this includes a link to track your order.
- Login to the website using your email address and track your order from the website.
Our contact centre is open Monday to Friday
Australia Day (7am - 3pm), NSW King’s Birthday (8am - 4pm),
Working days in between Christmas & New Year (8am - 4pm)
Closed on all other public holidays